first day in Pizza CSC

the date was 30th sep.

now is 8.41pm, i just finished my work at 8pm, actually i just reached home(bus slow, waiting, etc)
first, before today, i had been there for 3 times, for training.
oh and, csc means Customer Service Center.
i work as phone operator(pick up calls, and take orders for delivery, also customer's feedback)
now, about the way they work.
first, we must say the same greetings every time pick up a call.
then ask for phone number(as we have a system saving any previous called customer)
then choose pickup or delivery,
then ask for name(if there's no info or it is the cust's first time calling)
ask for address(same as name)
then start to take order(its not easy as u thought, because its 'superb' has more than hundred keys)
and finally finish the order and say "thx for calling... bla bla bla...."

now, i would like all of you who called for delivery,
please forgive us if we take too long.
lets say a newcomer(like me), i will need time to find the key(to press. since each key indicate each different pizza, topping, drinks and etc) for your order
u may thought that we just type in ur orders,
actually no, we have to put ur order using a customized keyboard, which has almost(or more than) 100 keys.
why? like normal keyboard, we hav all the alphabets, symbols, num lock stuffs,
and in additional, we hav keys like "pan", "cc", "sc", "reg", "per", "lar", and so on.
what's that? pan=normal pan pizza, cc=crunchy crust, sc=stuffed crust, reg=regular, per=personal, and lar=large.
there's more, that i won't wanted memorize them all(cuz i dont plan on crushing my brain even after exam), then there's no mouse, so any mistake made hav to use arrow key, or customized key to go back/forward.

today first time pick up calls and take order.
ooomg..... the key was confusing, and easily panic when cust say something like(OI!! U dont take so LONG LA, my phone no credit le(or phone bill expensive).
another thing, the address.
1300-88-2525, is for nationwide, therefore everyone who call, we won't know their address based on number, so we must ask for the full address.
not like straight away type in the address, u hav to separate city, state, bla bla.
i only know where is pahang, selangor, johor, perlis. the rest idk
i even thought ipoh is a state.
so i'm pretty much dead when the cust is the same as me.
there's time they will say something like (where am i? in front of the mall la)
wtf, which mall, the mall's name? street? walao....
then, if we cant find the address.
(cust: neh, my house arh, near that shop there ar, u turn left u see a parking ar..... bla bla)
zomg, there's no way i know ur house, i had been to pahang and selangor only.

so, in conclusion.
this job is very easy if u,
good at geography(places), patient(with bad temper cust), learn fast(the keys....), eat less than 20 mins(since break time doesnt count out, means they will pay u too, so they will rush u), can talk non-stop for at least 1 hour, know all pizza's recipe(sometimes cust ask for a no-longer-exist flavour or outdated promotion).

so, anyone want to work at this place? RM4 per hour, public holiday will gives commision to all completed order(0.20 each). call 03-79622626 to apply.